Freshdesk is a cloud-based customer service platform, founded with the mission to enable companies of all sizes to provide superior customer service, and integration with Goose allows the user to receive the best assistance possible.
The Administrator user tab can be accessed in two ways: via menu-configuration-agents and users-users and clicking on administrator or by clicking on the name at the top of the side menu. The former path presents a Freshdesk tab with only two fields whereas the latter presents these two fields on the main tab.
The fields in question are "Freshdesk Company ID" and "Freshdesk API Key"; the first is to be completed with the domain identifier of our Freshdesk company and the second with the API key that will be found on our Freshdesk profile under "API key". Once this is completed, the Ticket Freshdesk item will appear in the Notes/Attachments tab with the relative number of tickets at the side when a customer’s tab is accessed.
Clicking on "Ticket Freshdesk" opens another side tab with a list of all the tickets opened by that user so far and clicking on one of them will then open it in Freshdesk.
On the assistance side you can write to the Goose support team by going to the Support section of the site, where you can send us your request or report directly via the form you find here.
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